• freebee@sh.itjust.works
    link
    fedilink
    English
    arrow-up
    71
    arrow-down
    1
    ·
    2 months ago

    I dislike the fact even more then the idea.

    Called a bank recently.

    They: "please say in a word the subject your call is about so we can immediately connect you to the right department "

    Me: “LOAN”

    They: you said “limits on your cards”, 1 for yes 2 for no

    I tried 3 times, gave up. They won, I guess.

    • Voroxpete@sh.itjust.works
      link
      fedilink
      English
      arrow-up
      58
      ·
      2 months ago

      “Talk to a human”

      Repeat these words over and over. Most automated phone systems are programmed to bail out when its clear the customer is just flat out unwilling to engage with their bullshit.

      • the post of tom joad@sh.itjust.works
        link
        fedilink
        English
        arrow-up
        37
        ·
        2 months ago

        I usually use the “cuss at the bot” method. Gets out my frustration ahead of time so i can be sweet with the human. Tho one time the computer hung up on my ass haha

      • CosmicTurtle0@lemmy.dbzer0.com
        link
        fedilink
        English
        arrow-up
        13
        arrow-down
        1
        ·
        2 months ago

        I think it was Comcast that refused to connect me with a human unless I said the right thing.

        No matter what method, it would either hang up and tell me to try again or just not route me to the right place.

        I ended up sending a letter to my state Attorney General. 30 days later my issue was fixed.

        • Voroxpete@sh.itjust.works
          link
          fedilink
          English
          arrow-up
          2
          ·
          2 months ago

          Probably not. Access to phone calls is heavily restricted on modem smart phones. It’s why call recording apps are almost impossible to make now, despite many jurisdictions being one party consent (meaning only one person involved in a conversation needs to know that it’s being recorded).

      • Maeve@sh.itjust.works
        link
        fedilink
        English
        arrow-up
        2
        ·
        2 months ago

        I’ve called companies that disconnect the call or “in order to connect you to the right agent, please tell us what you’re calling about,” them inevitably get it wing enough times to make you sit through a menu of about ten choices that are not correct and disconnect after three rounds of this nonsense.